Batjee FAQ — Frequently Asked Questions & Detailed Answers

No. Under batjee's policy, each person is allowed only one account. If multiple accounts are created using the same mobile number, bank details, or device, all accounts will be suspended and all bonuses will be forfeited.

On the login page, go to the login page and select the "Sign in with OTP" tab. Request an OTP to your registered mobile number, log in with it, then set a new password from Account Settings. If you run into any trouble, contact us via Live Chat.

You must be at least 18 years old to open an account and play on batjee. This is a legal requirement. Your date of birth is verified during registration, and your NID may be requested at any time. If a user is found to be underage, their account will be closed. Responsible Gaming Learn more.

To close your account, email support@batjee.ws or let us know via live chat. If you just need a break, you can use the self-exclusion or cooling-off options. Please withdraw your balance before closing your account.

You can change your password and email yourself. To change your mobile number or date of birth, you'll need to contact support and verify your identity. Extra care is taken with these changes for security purposes.

batjee supports deposits via bKash, Nagad, Rocket, and Upay, as well as bank transfers. Mobile banking is the fastest option — your balance is usually updated within 2–5 minutes.

The minimum deposit at batjee is ৳200. To qualify for the welcome bonus, you need to deposit at least ৳500. There is no maximum deposit limit, though large deposits may require account verification.

Mobile banking withdrawals (bKash/Nagad/Rocket) are typically processed within 15–30 minutes. Bank transfers may take 1–2 business days. If your KYC verification is pending, your first withdrawal may take longer.

The minimum withdrawal amount is ৳500. A single withdrawal request can be for up to ৳50,000. For details on the daily maximum withdrawal limit, Terms & Conditionsfor full details.

Wait 15 minutes first. If it still hasn't arrived, contact us via Live Chat and provide a screenshot of the transaction along with your transaction ID. Our team will resolve it promptly.

batjee does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash/Nagad/Rocket) may apply their own charges in accordance with their policies.

KYC verification is required before your first major withdrawal or if any suspicious activity is detected on your account. You'll typically need to submit photos of the front and back of your national ID along with a selfie. Verification is usually completed within 24 hours.

Register After registering, make your first deposit of at least ৳500 — the system will automatically credit a 100% bonus (up to ৳5,000) to your account. No promo code needed; just make your first deposit within 7 days of registration.

Wagering means you must place bets a set number of times before you can withdraw bonus funds. For example, if you receive a ৳1,000 bonus with a 15x wagering requirement, you must place a total of ৳15,000 in bets. Wagering contributions may vary by game. on the Promotions page Learn more.

Place a qualifying bet each day and your cashback will be credited to your account the following morning. Cashback rates and terms on the Promotions page Yes, it's available. VIP members earn cashback at a higher rate.

Free spins are typically awarded for specific slot games. The promotion will specify which game(s) the free spins can be used on. Log in to your account and go to the "Bonus" section to view your active free spins.

When someone registers using your referral code and makes their first deposit, both you and your friend will receive a bonus. You can find your referral code in Account Settings. For the current referral bonus amount, on the Promotions page See.

A bonus may be cancelled if: the same bonus is claimed from multiple accounts, the wagering requirements aren't met within the specified timeframe, or the bonus terms are violated. All bonuses have an expiry date — any unused bonus will be forfeited once it expires.

batjee covers cricket, football, tennis, badminton, basketball, volleyball, and 30+ other sports. Special betting markets are also available for major events like the IPL, BPL, World Cup, and Test matches. Sports Events See all on the page.

Yes. batjee offers live betting, where you can place bets at real-time odds while a match is in progress. Odds update every few seconds, and you can also adjust your bets based on the score, wickets, or goals.

Odds are a number that tells you how much you can win. For example, if you place a ৳100 bet at odds of 2.5 and win, you'll receive a total of ৳250 (a profit of ৳150). The higher the odds, the lower the chances of winning — but the bigger the reward. On the betting page, Learn more.

If a match is cancelled or abandoned, all bets are voided and your stake is fully refunded. If a match is postponed and does not resume within 24 hours, it is treated as cancelled. For more details, in the Terms & Conditions Find out.

The minimum bet amount is ৳20. Maximum limits vary by market and event, and are clearly displayed on the betting page for each market. VIP members may be eligible for higher bet limits in certain cases.

batjee offers slots, live dealer casino games (blackjack, baccarat, roulette), poker, fishing games, lottery, and crash games — with a library of over 1,000 titles in total. Popular Games See all on the page.

RTP (Return to Player) is a percentage that indicates how much you can expect to get back on average over the long run for every ৳100 wagered. For example, a 96% RTP means you'd get back an average of ৳96. Most slots have an RTP of 94–97%, while Live Casino games typically offer a higher RTP.

Jackpot games give you a chance to win big prizes on any spin at random. Progressive jackpots keep growing until someone hits the winning spin. On the jackpot page, View details on the current jackpot.

Yes. Many slots offer a "Demo Mode" or "Free Play" option so you can get a feel for the game without real money. However, any winnings in demo mode cannot be withdrawn. Live Casino games are generally not available in demo mode.

Yes, fully. The batjee website is completely optimized for mobile. All games can be played in any smartphone browser, and the platform is designed for a smooth experience on mobile data.

Yes. batjee uses 256-bit SSL encryption to keep all your data secure. Your personal information is never shared with third parties. To learn more, Privacy Policy Read more.

Change your password immediately and notify us at support@batjee.ws. Our security team will investigate any suspicious activity and, if necessary, temporarily lock your account. Also log out of all sessions from any unrecognized devices.

batjee will never ask for your password or OTP via SMS or WhatsApp. If you receive any such message, ignore it and report it to our support team immediately. Always access batjee exclusively through batjee.ws.

No. batjee never sells your information to advertisers or any other third parties. Only the minimum necessary data is shared with payment processors, solely for processing your transactions. Privacy Policyhas all the details.

Yes. batjee offers deposit limits, loss limits, session time limits, cooling-off periods, and self-exclusion tools. You can find these under Account Settings > Responsible Gaming. To learn more, Responsible Gaming View page.

There are three ways to reach us: (1) Live Chat — click the chat icon on the right side of the site, average response time 3 minutes; (2) Email — support@batjee.ws, replies within 12 hours; (3) FAQ page — most questions are answered right here.

batjee support is available 24 hours a day, 7 days a week, 365 days a year. Bangla-speaking agents are always on hand via live chat. Response times may be slightly longer late at night, but you'll always hear back within 10 minutes.

For any issue or complaint, email support@batjee.ws with full details. Include your account ID, the time the issue occurred, and any screenshots — this helps us resolve things faster. For urgent matters, use Live Chat.

Absolutely. batjee offers full support in Bengali — all our agents are Bengali speakers who understand the Bangladeshi context. Support is also available in English.