Batjee Privacy Policy — How We Keep Your Data Safe

Welcome to batjee. We understand that when using any online platform, the security of your personal information is a top concern. That's why this Privacy Policy is written in plain, simple language — so you know exactly what data batjee collects, why we collect it, and how we keep it protected.

By using any batjee service or creating an account, you are considered to have agreed to this Privacy Policy. If you have any questions, our support team is always ready to help.

Batjee collects two types of information from you — what you provide directly, and what is gathered automatically while you use the site.

Batjee uses your information only for specific, defined purposes. It is never used for unnecessary or unauthorised purposes.

• Account Management: To create and manage your account.
• Payment processing: To process deposits and withdrawals.
• Security Assurance: To detect and prevent fraudulent activity.
• Customer support: To help resolve your issues.
• Service Improvement: To analyse and improve your gaming experience.
• Legal Obligations: When required by authorities to comply with applicable laws.
• Age Verification: To ensure that only users aged 18+ can access our services.

Batjee's most important commitment is this — your data is never sold to third parties. We do not share your information with any advertisers, data brokers, or marketing companies.

However, in certain circumstances, limited data sharing may be necessary:

• Payment Processors: Only the information necessary to process transactions via bKash, Nagad, and Rocket.
• Game Provider: Minimal data required to manage gaming sessions with Pragmatic Play and other game providers.
• Legal Authorities: In response to a court order or a lawful government request.
• Security Services: Limited data shared with fraud detection service providers.

Batjee uses multiple layers of security technology to keep your data safe. Rather than relying on a single solution, we have built a layered defence where each measure works together.

• SSL/TLS Encryption: Every exchange of data between the site and your device is encrypted.
• Two-Factor Authentication (2FA): OTP verification is required at login for an added layer of security.
• Firewall Protection: Our advanced firewall system blocks suspicious traffic.
• Data Masking: Sensitive information such as mobile numbers and payment details is partially masked.
• Regular Audits: Third-party cybersecurity experts conduct regular testing.
• Auto Logout: Sessions are automatically ended after prolonged inactivity.

Batjee uses cookies to enhance your browsing experience. Cookies are small files stored in your browser and do not contain any sensitive personal information about you.

You can delete or disable cookies at any time through your browser settings. However, disabling essential cookies may affect certain site functionality.

You have certain important rights regarding your data at batjee. To exercise these rights, please contact our support team.

Batjee does not retain your data longer than necessary. However, certain information must be kept for a specified period for legal and regulatory compliance.

• Account Information: For the full duration your account is active, and up to 5 years after closure.
• Transaction Records: 7 years (as required by law).
• KYC documents: 5 years after account closure.
• Chat & Support Logs: 2 years.
• Cookies & Session Data: Up to 30 days.

Once the retention period expires, your data is either securely deleted or anonymised so that it can no longer be linked back to you.

Batjee strictly does not serve anyone under the age of 18. Enforcing this age restriction is our highest priority.

• Age is verified at the time of registration.
• Identity verification may be requested if there is any suspicion.
• If a minor is identified, the account is closed immediately and all associated data is deleted.
• We do not knowingly collect any information from minors.

Batjee may update this Privacy Policy from time to time. We will notify you of any significant changes via email or an on-site notice before they take effect.

• For minor changes, only the date at the top of the page is updated.
• Users are notified directly of any major changes.
• Continued use of the site after any changes will be considered acceptance of the updated policy.
• Previous versions are kept in an archive and can be viewed on request.

If you have any questions, concerns, or requests regarding this Privacy Policy, please get in touch. batjee's Data Privacy Team is ready to address all your queries.